Frequently asked question (FAQ)
1. Are you a factory / manufacturer?
Yes, we own our factory and take the full control of whole manufacturing process, that’s why we can be flexible and able to make customization according to your needs.
2. What is you MOQ? Can we start the deal from small quantity?
In general, our MOQ is 10000 pcs per color per style. However, we are sincere to start the business with new customer, and it is absolutely negotiable if you want to start the business from small.
3. Do you offer free sample? How about the freight fee?
In general, we offer free sample if you can accept our existing models and colors. Otherwise, we will quote you the sampling fee for the customization.
For the freight fee, it is totally free if you can provide your global courier account. Otherwise, we can quote you the freight fee required (door to door delivery) from our shipping agent.
4. Can you do customizations to the product? (e.g make the components according to our pantone color, print our logo on the product, customize the packaging, etc.
Yes, all plastic components can be changed and matched with the pantone number provided. Besides, we have our mould development team and they are very experienced to design & setup customized product.
More, we do offer lots of different printing and packaging options, do send us email and discuss further.
5. Why do we choose Hang Kei as our supplier? What can you offer to us?
We might not be the cheapest one within all suppliers in china, but we can ensure the product quality, worry-free, smooth trading experience and be a professional consultant to all detail parts, help to build up your business quickly and efficiently. Since we truly believe that selling your product good and your satisfaction is the key of our long term business relationship.